PAYMENT TERMS AND CONDITIONS

These Terms and Conditions of Sale apply to the purchase and sale of products through www.urbanitoguides.com.  By placing an order for products, you agree to be bound by and accept these terms and conditions.  These terms and conditions are subject to change without prior written notice at any time, at our sole discretion.

Payment must be received by us prior to our acceptance of an order.  We accept most major credit cards for purchases, using our secure payment system.  You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) charges incurred by you will be honoured by your credit card company, and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.  All applicable sales taxes are included in the purchase price for any products purchased. Charges for shipping and handling will be made as described below.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance.

When you place an order to purchase a product from Urbanito Guides Ltd, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched the product, a Dispatch Confirmation E-mail. That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract.

 

Pricing and availability


We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

All prices are inclusive of VAT (Value Added Tax) at the prevailing rate. 

 

UK: Shipping is free using the Royal Mail network (3-5 days for delivery) 

European Union: Shipping costs £3.75 per guide, and will be delivered by Royal Mail

North America: Shipping costs £4.75 per guide, and delivered by Royal Mail  (5 -7 days for delivery) 

Rest of the world: Shipping costs £4.75 per guide, and delivered by Royal Mail  (5 - 7 days for delivery) 

When ordering goods are delivered outside the European Union the recipient may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient.


Liability and Warranty


Urbanito Guides Ltd, its affiliates or its content suppliers do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirement.


RETURNS POLICY

You have a legal right to change your mind within 14 days and receive a refund, as stated in the Consumer Contracts Regulations 2013. To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.

If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event, not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to use.

If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card or other payment method that you used to pay. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back or you have supplied evidence of having returned the products to us (whichever is the earliest).

If you are exercising your right to change your mind:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. 


OUR DETAILS

URBANITO GUIDES LIMITED

125, 5TH FLOOR

PRINCES STREET

EDINBURGH

EH2 4AD

UK

Registered in Scotland: SC527771
VAT Number: 252980782
Email Address: info@urbanitoguides.com

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